DAN'S ESCAPE ROOM:
How Drawbridge Became an “Extended Mission Control” for Multi-Site Owners
For owner Dan, a staffing emergency at one location used to spell disaster. See how Drawbridge created site-to-site operational redundancy that lowered peak staffing needs and kept the guest experience consistent.
THE CHALLENGE:
The Risk of Multi-Site Staffing
For a multi-location owner, the biggest value—and biggest risk—is staffing. Dan needed a way to create consistency and provide backup between his two locations. Before Drawbridge, if one site had a staffing emergency (like an understaffed shift on Memorial Day), the other location was powerless to help, putting customer experience and revenue at risk. He needed an operational link between his venues.
AT A GLANCE
LOCATION:North Carolina, USA
VENUE:5 rooms
LOCATION:North Carolina, USA
VENUE:10 rooms
With Drawbridge, everything is more streamlined, and the day just feels a lot less stressful.” Haley, Assistant Manager, North Carolina Escape Room
THE SOLUTION:
An “Extended Mission Control”
By implementing Drawbridge, Dan’s team established a permanent Google Meet between the two locations—what Assistant Manager Haley calls an “extended mission control.”
When one site needs support, it pings the other. The support team can see active games remotely through Drawbridge, jump in as gamemaster, leave notes on the game, and keep everything moving. Features like Reset Capture streamline floor operations, and the Drawbridge interface makes admin work (like replying to reviews) dramatically faster.
THE RESULTS
The new capabilities fundamentally changed how Dan manages his business, unlocking significant efficiencies.
UP TO 25% REDUCTION IN PEAK STAFFING:One venue can now run peak Saturday shifts with 3 total staff (down from 4).
INCREASED SCHEDULING CAPACITY:Game starting times are now compressed from 10-minute spacing to 5-minute spacing, expanding potential throughput.
MASSIVE TIME SAVINGS:Responding to ~80 reviews now takes about two minutes in Drawbridge—work that previously took ~1 hour.
IMPROVED TEAM MORALE:With cross-site support and streamlined workflows, the team finds that the process is easier to manage.
A Foundation for Consistency
For this multi-site operation, Drawbridge delivers more than efficiency; it delivers stability. Whether it’s Reset Capture saving time on the floor or remote gamemastering saving an entire shift, Drawbridge has become the backbone that links locations—ensuring that if one site hits a snag, the other has the tools to step in instantly.
“The real value is site-to-site operational redundancy. When [one venue] was short on Memorial Day, Haley’s team jumped in remotely and gamemastered four or five games. That backup lowered labor costs and kept the guest experience consistent.”Dan, Owner, North Carolina Escape Room