STEVEN'S ESCAPE ROOM:
How One Venue Runs Six Games with Just Four People
Owner Steven needed to transition his team from a one-to-one gamemastering model to a more efficient, flexible system. See how Drawbridge empowered his team to confidently run more games with fewer staff.
THE CHALLENGE:
Transitioning to a More Efficient Model
Steven’s operational model was built around providing a premium, hands-on experience, with one gamemaster dedicated to each game. While this made for great customer service, it led to high staffing costs and made it challenging to manage busy periods. To improve profitability, he needed a way to help his team confidently transition to a model where one gamemaster could effectively manage multiple games at once.
AT A GLANCE
LOCATION:Florida, USA
VENUE:6 rooms
TEAM:18 staff
“The biggest thing I’ve noticed is the team is more comfortable running multiple games. I had one guy that had never even touched Drawbridge come in and sit down and, within an hour, he was running two games.”Steven, Owner, Florida Escape Room
THE SOLUTION:
A System Built for Multi-Game Management
Steven uses Drawbridge to give his team the tools and confidence to evolve their workflow. The intuitive interface enabled gamemasters to become comfortable with the new system quickly. The team adapted by having one game on the top screen and another on the bottom, with audio from both, allowing them to maintain situational awareness across multiple rooms simultaneously.
THE RESULTS
IMPROVED STAFF EFFICIENCY:The team now runs five or six games with just four people, a significant reduction from the seven they needed previously.
INCREASED TEAM CAPABILITY:Gamemasters are now comfortable managing multiple games at once, a major operational shift from the previous one-to-one model.
RAPID ONBOARDING:The system is so intuitive that a new hire was able to master running two games within an hour.
ANTICIPATED SAVINGS:Steven believes the gains in staffing efficiency will be his most significant savings to date.
A Catalyst for Change
For Steven, Drawbridge is more than a software tool; it’s a catalyst for operational change. With the intuitive platform, he guided his team toward a more profitable business model without sacrificing their focus on the customer. The ability to do more with a smaller, more effective team represents a clear path to significant financial savings and a more scalable operation.
It’s saving me $80,000 a year. I’m up 27% [in revenue] and I’m paying less in payroll this year than last year.”Steven, Owner, Florida Escape Room