FEATURES
The Tools Behind the Best Experience
You wouldn't build an escape room with toy hammers. Why manage it with stone-age tools? Explore the features that empower your team and perfect your performance.
WATCH MULTIPLE GAMES AT ONCE
All-in-One Command Center
See player progress, manage hints, and track key events from any screen, anywhere. Our platform provides the instant visibility and flexibility your team needs, letting one person confidently support multiple rooms, log reset errors, and step in remotely when demand spikes. Multi-location owners can provide support across sites, create a shared resource pool that maximizes efficiency, and turn multiple venues into one unified operation.
KNOW YOUR REAL-TIME METRICS
Data-Driven Decision Making
Your data is your data. It lives on your server, giving you complete control. Celebrate your top performers and make smarter business decisions with real-time metrics you can trust. Track customer mentions, reset times, and staffing needs with a live, operational picture of your venue so you can adapt with confidence.
TRACK CUSTOMER FLOWS
An Unforgettable Guest Journey
Our Host View shows you exactly what's happening from the moment guests arrive to the moment they leave. Track arrivals, waiver completions, and payment status while monitoring room reset progress to prioritize tasks for your team. This ensures a smooth, professional, and personalized experience for every group.
ESCAPE ROOM MANAGEMENT SOFTWARE
More Than Just a Game Controller
Drawbridge helps you do more than run games. It’s a full-featured solution that simplifies every part of your operation, from daily tasks to long-term growth.
Tasks & Reminders
- Cleaning task tracking and completion
- Room reset time monitoring
- Maintenance and repair logging
- Inventory tracking for consumables, cleaning supplies, and merchandise
- Room audits to ensure things operate well for customers
- Daily operations summary reports
Staff Performance
- Individual performance dashboards
- Monthly employee summaries
- Training progress tracking
- Team goal setting and achievement monitoring
- Performance leaderboards
- Customer mentions in review
Analytics & Insights
- Escape rate and average escape time by room and staff
- Customer satisfaction tracking
- Track staff rebookings
- Venue activity trends
- Reset time tracking
- Revenue and labor cost analysis
Automated Reporting
- Daily summary reports with key metrics
- Weekly scorecard with financial and operational performance
- Monthly comprehensive reports with trends and insights
- Leading indicators and KPI tracking
- Employee performance summaries
- Custom report generation
Improve Your Games
- Puzzle completion rate tracking
- Hint usage analytics
- Game forensics
- Average hints per room
Customer Feedback
- Automated post-game surveys
- Google review response generation
- Net Promoter Score monitoring
- Staff mention identification in reviews
- Review trend analysis and alerts
INTEGRATIONS
Connect the Tools You Already Use
Seamlessly integrate with the industry's most trusted booking engines, game controllers, timekeeping systems, and more to create a single, powerful hub for your operation.
FOR EVERY TYPE OF OPERATOR
A Smarter Path for Any Game Control System
Whether you have full automation or haven't touched your game control in years, our platform meets you where you are.
Full AutomationMYTHRIC MYSTERY MASTER, COGS, CUSTOM CONTROLLERS
We communicate with your existing systems to monitor progress and sync GameSense™ puzzle detections back to your controller, making your smart room even smarter while keeping your data private.
Legacy SystemsESCAPE ROOM MASTER, HOUDINI, ORPHANED SYSTEMS
We'll help you migrate from outdated game control software to our built-in Playbooks. Keep what works from your current processes while bringing structure and consistency to your games.
Manual OperationsWALKIE-TALKIES, WRITTEN PROCEDURES
Move away from tribal knowledge and create a consistent experience that structures your game flow with trackable milestones perfect for easier training.
PATENT PENDING
GameSense™ Automation
Cameras that see the room so your gamemaster can read the room. One operator, six rooms, no sweat.
AI-Powered Monitoring
- Automatic puzzle completion detection
- Predictive hint timing for better escape rates
- Focus on customer service instead of screen watching
Maximum Efficiency
- One operator confidently manages multiple rooms
- 98% accuracy across 5M+ monitored minutes
- Run leaner during peak times
TESTIMONIALS
From Our Partners In Play
"It really cuts down on time. It takes a lot less time for us to figure out which hint we're going to send. It's just a lot less stressful to have Drawbridge."
Haley - Assistant Manager, North Carolina
"We very quickly had one game master running four games. We had eight games. That meant we could have two Game Masters in there instead of a third game master."
Paul - Owner, Texas
"Right now, they're doing four games by themselves. It's no big deal. If we have higher load, they can remote in from home."
Thomas - Owner, Texas
"I can't imagine doing this without it at this point. We use it in some format every day."
Tom - Owner, Florida
Ready to Start?
Let us guide you to better operations and happier customers.