Features

The Tools Behind the Best Experience

Drawbridge handles venue upkeep, guest experience, and staff performance with the consistency and quality your customers expect, even across multiple locations. Explore the features that empower your team and perfect your performance.

FOR EVERY TYPE OF OPERATOR

Explore Our Modules

Drawbridge helps you do more than run games. It’s a full-featured solution that simplifies every part of your operation, from daily tasks to long-term growth.

Core

Access your venue from anywhere.

Games

Unlock puzzles like never before.

Flow

Always know the most important thing to do next.

Crew

Stay on top of staff performance and productivity.

Reports

Go from guesswork to data-driven decisions.

CORE

Manage Your Venue Without Living There

Our Core module gives you venue operations from anywhere, plus auto-connect to commercial game control (like COGS or Mythric). It works with your existing cameras. Manage multiple locations like they're one venue.

Venue Operations

With Drawbridge, take control of your venue from anywhere with the following features.

VPN Remote Access

Connect to your venue with a secure VPN that provides an instant, local experience from anywhere.

Repairs & Maintenance

Log and manage maintenance issues in games, tagging priority and any potential safety issues.

Inventory

Track supply counts, add notes, images, and links to purchases.

Cleaning Lists & Room Audits

Create lists of daily and weekly tasks to be completed in your venue.

Customer Surveys

With post-game surveys, you can easily know about guest experiences.

Google Reviews

Approve or automatically send generated responses to Google reviews from an editable prompt.

Lobby Wait Tracking

Easily know how long guests have waited in the lobby using camera vision technology.

Game Control Integration

Seamless connectivity to COGS or Mythric Mystery Master includes all gamemaster features listed below. Add our Games module to build your games in Drawbridge or use our advanced GameSense features.

GAMES

Run Games Anywhere, All From a Single Screen

Build games directly in Drawbridge. The Games module supports game states, countdown screens for briefing videos and hints, background audio, and connections to your existing hardware via Modbus, DMX, and MQTT.

Game Control

Explore the features that you can gain with the Games module.

Playbooks

Use Drawbridge's Playbooks to build games directly in the platform.

Objectives & Hints

Add objectives and hints to help you track game progress and stay organized.

Countdown Screens

Create countdown screens that display hints and pre-game videos.

Background Audio

Add background music and sound effects to enhance your game experience.

Game State

Track game state from prologue to idle for overall game orchestration.

Cameras

Add and view your cameras directly from the gamemaster page.

Devices

Connect to your existing hardware for remote triggering and status monitoring.

Magic Moments

Automate capturing videos and images of guests during gameplay to be downloaded and shared.

GameSense™ Features

Automatic objective tracking using your existing cameras. A second set of eyes on every room.

What GameSense™ can detect:

Players entering specific areas, or across multiple regions
Individual props being moved
Boxes or doors opened, even just for a moment
Items placed correctly in a row, or in a matrix, anywhere in the room
Total number of people counted in a zone
Puzzle solutions verified
Any camera-visible event you can define

What you can trigger:

Unlock doors or props in your game control
Play sounds or change lighting
Alert staff when something happens
Send auto-hints when players are stuck
Mark objectives complete based on camera detection

GameSense™ Configurator

Create unlimited custom camera triggers without writing a single line of code. Our visual configurator puts powerful automation in your hands.

Gamemaster Features

Everything you need to gamemaster from a single browser tab

During Games:

Integrated cameras and hint management on one optimized GM screen
One gamemaster can support multiple games
Auto-Hint with timeout so guests are never left waiting
Progress Timer improves escape rates
Real-time hint translations
Device to Objective Mapping for faster prop triggers
Device Dashboard to visualize puzzle completion progress
Text/Voice memo between staff eliminates need for walkie-talkies
Remote GM capable: local experience from anywhere in the world
Capture Magic Moments from your camera feed

After Games:

Reset checklists with photo references
Share player sentiment with the Host (requires Flow)
Reset error log (attributing to staff requires Crew)
Activity audit log: tracks every action, GM and Host assignments
Share Magic Moments with customers

Stats & Tracking:

Hall of Fame and Fastest Times
Hint Quality Performance Tracking
Objective Timing to optimize game flow and tracking
Game Forensics for customer dispute resolution

FLOW

Always Know What to Do Next

Our Flow module offers silent, digital coordination via a single dashboard. Staff always know the most important thing to do next. They have instant customer context to personalize the experience pre and post game even if they were not the gamemaster.

Point of Sale Integration

Connect your point of sale system for even richer insights.

Real-Time Integration

Synchronization with Resova, Bookeo, Xola, Roller, Fareharbor, and Digitickets to track booking status and payments.

Groupon Fraud Protection

Automatically redeem used vouchers and receive notifications when a voucher is invalid.

Check In Status

View check in status and waiver completion. Communicate to your existing POS system when guests arrive.

Player Count Verification

Compare tickets sold to the number of guests in the room using camera vision technology to capture lost revenue.

Hosting Features

Keep track of your guests and their progress through your venue.

Before Games:

Time until booking start
Customer details: name, player count, contact info
Check-in status & waiver management
Payment status
Customer history: games played, escape rates
Host summary provides GM with player context
Weather tracking to anticipate walk-in traffic

After Games:

Integrated photo management
Auto-send completion time & success to your photo/closeout software
Performance highlights from the current game
GM summary provides Host with player sentiment
Personalized rebooking recommendation
Custom recommendations of nearby things to do
Room reset priority queue & progress tracking

CREW

Build A Culture Of High Performance

The Crew module provides real-time staffing optimization to trim labor or call in help. Training modules with quizzes and progress tracking. Automatic retraining flags. Leaderboards show who's getting groups out, earning review mentions, driving rebookings, and hitting goals in real time. Individual metrics allow for performance discussions based on data.

Timekeeping Features

Track your staff's performance and optimize your schedule.

Training & Scheduling:

Create and track training modules and quizzes
View schedule helper with predictive staffing
Set up and track staff goals

Performance:

Track rebookings and Google review mentions
Individual performance metrics
Staff performance leaderboards

Integrate Your Timekeeping Software:

Connect with Homebase, WhenIWork, 7shifts, ClockShark, Humanity, Paycom, Shiftie, or Optim8
Real-time staffing hours optimization
Complete staff audit activity tracking
Automatic retraining flags for room resets

Quarterly Employee Performance ReportsFor managers conducting reviews